The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The breakfast buffet was a highlight of my stay, offering a wide variety of tasty options in a beautiful dining room.” view full review
Comfortable Beds!
“The bed in my room was incredibly comfortable and clean, providing a perfect space for a restful night's sleep.” view full review
Helpful Concierge
“The concierge services were excellent, providing valuable recommendations that enhanced my experience in the city.” view full review
Relaxing Bath!
“The bathroom was a good retreat with a relaxing bath that helped me unwind after a long day at the conference.” view full review
General
No smoking on site
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Room service
Housekeeping
Car hire
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Babysitting/Child services
Children's buffet
Spa & Leisure
Indoor swimming pool
Live entertainment
Solarium
Back massage
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
2 New Montgomery Street,
San Francisco,
California,
United States,
94105,
California
Map view
street view
2 New Montgomery Street,
San Francisco,
California,
United States,
94105,
California
City landmarks
Harbour
Pier 39
2.4
km
Grant Avenue
Chinatown
1.0
km
Market
Ferry Building
1.4
km
Monument
Lombard Street
2.2
km
Shopping Area
Union Square
630 m
Museum
Exploratorium
1.6
km
Tower
Coit Tower
1.8
km
Cable Car
Cable Car Museum
1.2
km
Harbour
Fisherman's Wharf
2.5
km
Island
Alcatraz Island
4.7
km
Event hall
Moscone Center
740 m
Museum
Children's Creativity Museum
780 m
Baseball Stadium
Oracle Park
1.5
km
Church
Grace Cathedral
1.5
km
Museum
San Francisco Railway Museum
1.0
km
Public Building
San Francisco City Hall
1.9
km
Museum
Asian Art Museum
2.0
km
Mall
Westfield San Francisco Centre
650 m
Fountain
Lotta's Fountain
1.5
km
Nearby
Gallery
San Francisco Museum of Modern Art
410 m
Museum
Contemporary Jewish Museum
470 m
Museum
Museum of the African Diaspora
220 m
Bush St What3words: ///also.secret.ever
Dragon's Gate
430 m
Church
St. Patrick's Catholic Church
460 m
Museum
Wells Fargo History Museum
550 m
Gallery
Xanadu Gallery
440 m
Museum
Yerba Buena Center for the Arts
330 m
Garden
Yerba Buena Gardens
640 m
Mall
Metreon
590 m
Corner of Market
Mechanics Monument
380 m
Restaurants
Ghirardelli Ice Cream & Chocolate Shop
70 m
2 New Montgomery St
The Cheesecake Factory
570 m
251 Geary St Fl 8
House Of Shields
130 m
39 New Montgomery St
Garden Court
20 m
2 New Montgomery St Palace Hotel
Pied Piper
70 m
2 New Montgomery St Palace Hotel
Mehfil Indian Restaurant
190 m
28 2nd St
The Grove
300 m
690 Mission St Design District
Luke's Lobster SoMa
200 m
92 2nd St At Corner Of 2nd St & Mission Ave
Quiznos
180 m
578 Market St
California Pizza Kitchen
270 m
53 3rd St
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Helpful staff
Good location
Small rooms
Pricey dining
7.6/10
Very good
Rooms
7.4
Location
8.6
Service
7.8
Dining
7.0
Guest reviews
7.6/10
based on 8 reviews
4.5/5
based on 2143 reviews
8.5
8.5/10 based on 717 reviews
#57 of 246 hotels in San Francisco based on Tripadvisor
Ross
United States,
May
2024
5.6/10
The hotel was a mixed experience. The rooms were very spacious with a king bed and a large bathroom, including a separate shower and bath. However, cleanliness was a big issue as the room was incredibly dirty with visible dust and hairs. The service was a hit-or-miss with helpful and courteous staff but also with instances of inefficiency and arrogance. The location was convenient, with easy access to public transport, but there were concerns about the condition of the property and the need for new caretaking. The dining experience was enjoyable with substantial options, but inconsistencies in pricing were noted.
Rooms
5.0
The room was very spacious and comfortable, although cleanliness was a major issue.
Service
5.0
The service was inconsistent, with some staff members being helpful and courteous, but others showing signs of inefficiency and arrogance.
Location
6.0
The hotel's location was convenient for accessing public transport and work, though concerns about property upkeep were noted.
Dining
7.0
The dining experience was enjoyable with a variety of substantial options, but inconsistencies in pricing were observed.
Facilities
6.0
Facilities ranged from desirable amenities to cleanliness concerns.
George
United Kingdom,
February
2024
8.0/10
The hotel has classic and spacious rooms that are super comfortable, but there was a shortage of clean rooms during my stay. The service was exceptional with helpful and friendly staff, especially at the front desk and valet parking. The location is perfect for exploring SoMa, the Ferry Building, and Union Square on foot, with great accessibility to public transport. The dining experience was decent, catering more to frequent stayers, and the facilities were in line with a 5-star hotel.
Rooms
8.0
The rooms were spacious and super comfortable, though there was a shortage of clean rooms.
Service
9.0
The staff were all super nice and attentive, providing excellent service.
Location
9.0
The hotel's location is great to explore SoMa, the Ferry Building, Union Square, and Chinatown on foot.
Dining
6.0
The dining was just ok for the price, more suitable for frequent stayers.
Facilities
8.0
The facilities were of a 5-star hotel standard.
John
United Kingdom,
January
2024
7.0/10
I had a mixed experience at this hotel. The rooms were spacious and included a desk, extra chair, and a beautiful, large bathroom with high ceilings, providing room to spread out. However, the parking was terrible, the hotel looked sad, and there seemed to be a shortage of staff at times.
Rooms
7.0
The rooms were spacious and comfortable, with a bigger living room and bedroom. The bathroom was large and beautiful with high ceilings, offering plenty of space to relax.
Service
6.0
The staff members I encountered were really friendly and lovely, making my stay enjoyable. However, there were some lapses in service and it took quite a while to pay the bill.
Location
9.0
The location was just great, with easy access to public transport and only a short distance to Union Square. It made exploring the city very convenient.
Dining
6.0
The dining experience was just okay, and the breakfast wasn't particularly impressive. The hotel's historic Garden Court was interesting, but some felt it was overpriced.
Facilities
7.0
The facilities were standard, but nothing exceptional was noted during my stay.
Martin
United Kingdom,
January
2024
7.6/10
My stay at the hotel was nice and bright, with clean rooms that were spacious and super comfortable. However, there were some noise issues that came up occasionally. The service was exceptional, with super nice and attentive staff, offering beautiful interiors and a perfect location for shopping and exploring the downtown area. The location was great for sightseeing, with easy access to public transport and key spots like Union Square. The dining experience was just okay for the price, offering a sociable atmosphere but lacking value for money. Overall, a pleasant stay with a few minor hiccups.
Rooms
8.0
My room was nice, bright, and clean, spacious, and super comfortable. However, it was not amazing.
Service
7.0
The staff was extremely nice and helpful, providing beautiful interiors, comfortable rooms, and a perfect location. However, there was an issue with some staff being on strike during our reservation period.
Location
9.0
The hotel's location was just great, with easy access to public transport and key attractions like Union Square within walking distance. However, be aware of potential cash deposits at the beginning of your trip.
Dining
6.0
The dining experience was okay but didn't offer much value for money. The atmosphere was social, making it easy to meet fellow guests.
Facilities
8.0
The facilities were good, offering services like room service, car hire, and housekeeping, adding to the overall convenience of the stay.
Roger
United Kingdom,
January
2024
7.8/10
My stay at the hotel was overall pleasant. The rooms, while comfortable, were smaller than expected and didn't have the promised view of Market St It's essential to double-check this before check-in. On the bright side, the rooms had blackout curtains which ensured a good night's sleep.
Rooms
7.0
The rooms overlooked the indoor pool and were comfortable, but smaller than anticipated. Verify the view before check-in.
Service
9.0
The service was impressive. The staff was incredibly helpful, and the room was cleaned thoroughly, even with Dorito chip mishaps left by my kids.
Location
8.0
The location was excellent, within walking distance of Union Square, Chinatown, shopping areas, and the Embarcadero. A great spot for exploring downtown San Francisco.
Dining
7.0
The dining experience was of high quality. Although slightly pricey for a limited buffet at $70 for two, the food was great overall.
Facilities
8.0
The facilities were adequate for a comfortable stay.
Helpful staff
Small rooms
Marjorie
United States,
December
2023
8.6/10
I had a wonderful stay at the hotel. The rooms were very spacious and perfect for the four of us. The service was attentive and helpful in suggesting great places to eat nearby. The location was fantastic, being centrally located and convenient for exploring the city. The dining experience in the historic Garden Court was substantial, and I enjoyed every bite. The facilities were well-appointed and added to the overall comfort of my stay.
Rooms
9.0
The rooms were large and very spacious, perfect for our group of four.
Service
8.0
The service was top-notch, with helpful suggestions for nearby dining options.
Location
9.0
The location was central, right on the transport routes, making it easy to access all the sights.
Dining
8.0
The dining experience in the historic Garden Court was substantial and satisfying.
Facilities
9.0
The facilities provided added convenience and comfort to my stay.
David
United States,
September
2023
9.0/10
I had a lovely stay at this hotel with small yet beautiful rooms that seem worth the price. The environment is fantastic with beautiful high ceilings, tall columns, and great lighting. However, the frontage on Market St might not be for everyone. The service was impeccable with the manager even apologizing profusely for any inconvenience. The location is perfect, close to everything on Market St and near the financial district. The dining experience was exceptional with a variety of options but maybe a bit pricier than we planned. Overall, a wonderful stay with minor considerations.
Rooms
8.0
The rooms are small but beautiful and worth the price. All rooms may be corner suites, enhancing the experience. The high ceilings and tall columns add to the charm.
Service
9.0
The service here is top-notch, with the manager going above and beyond to assist us. Despite being a bit pricey, they provided excellent amenities like room service and tours/ticket assistance.
Location
10.0
The hotel's location is perfect, close to everything including the financial district. Market St offers a vibrant setting with plenty of nearby bars and restaurants to explore.
Dining
9.0
The dining experience at this hotel was exceptional, offering a wide range of delicious options. The only downside is it might be a bit pricier than expected.
Facilities
9.0
The hotel boasts a beautiful lobby and atrium areas, along with other facilities that enhance the overall guest experience.
Mark
United Kingdom,
June
2023
8.2/10
The hotel offers spacious and well-decorated rooms with a nice bathroom and large TV, overlooking the market street. The service is wonderful and accommodating, with staff trying their best to meet guests' needs. The location is great, being close to the financial district and just 10 minutes from Union Square. The dining experience, while in a nice lobby, could have more affordable options for a luxury hotel.
Rooms
8.0
The room was spacious and well-decorated with a nice bathroom and large TV.
Service
9.0
The service was wonderful and accommodating, with staff doing their best, even during busy times.
Location
9.0
The location is great, close to the financial district and just a short walk from Union Square.
Dining
7.0
The dining experience was just okay, lacking more affordable options for a luxury hotel.
Facilities
8.0
The hotel offers various amenities and services to enhance the stay.
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